At Maholo, we understand the importance of efficient and reliable shipping to ensure that you receive your orders in a timely manner. Our Shipping Policy outlines the key details regarding warehouse locations, handling time, shipping rates, and more.

Warehouse Locations

  • Ship From Vietnam: 30 Han Thuyen, Dong Phu, Dong Hoi, Quang Binh 47000, Vietnam.
  • Ship From the United States: 921 N Riverfront Blvd, Dallas, TX 75207, United States

Handling Time

Rest assured, we strive to process and prepare your orders as fast as possible. Typically, handling time takes 1 to 2 business days, including product inspection, meticulous packaging, and readiness for shipment.

Shipping Rates And Estimated Delivery Time

We provide convenient and affordable shipping options tailored to your needs:

United States:

  • Estimated Delivery Time: 1 – 3 days
  • Shipping Cost: $5.95

Vietnam:

  • Estimated Shipping Time: 2 – 3 days
  • Shipping Cost: $1.95

Order Tracking

To facilitate easy tracking, we automatically provide a tracking number for each order upon dispatch. You’ll receive a tracking number promptly via your email during processing time to monitor your shipment’s progress and obtain estimated delivery times.

Possible Delays

While we strive for timely delivery, unforeseen circumstances may cause occasional delays beyond our control. These include adverse weather conditions, customs inspections, or unforeseen events. Rest assured, we’ll keep you informed and seek your understanding in such situations.

Customers’ Obligations

Upon receipt of your order, it’s important to thoroughly examine the condition of the items, especially considering the delicate nature of our lacquerware products. Please only proceed with acceptance if the items are undamaged, in their original packaging, and securely sealed without any evidence of tampering. Should you receive an incorrect product or encounter any damages or defects resulting from transportation, we urge you to promptly reach out to us at at [email protected] for immediate assistance in resolving the issue.

Contact Us

For any questions or concerns regarding our Shipping Policy, please don’t hesitate to contact us via email at [email protected]. We’re here to assist you every step of the way.

Thank you for choosing Maholo. Your trust is greatly appreciated!