Returns Policy

At Maholo, we understand that returning or exchanging items can be a cumbersome process. Therefore, we strive to make it as convenient and hassle-free as possible for our customers.

Return Period

We offer 14 day-return policy from the receipt date enable for customers to request replacements, refunds, or returns. Please note that shipping and handling fees are non-refundable under any circumstances.

Initiating Return

To initiate a return request for any reasons, please contact our Support Team at [email protected].

Conditions for Return

In order to safeguard consumer rights and enhance the quality of post-sale services, Maholo will assist you in exchanging for a new product of the same type if the original product encounters an issue that cannot be immediately resolved (due to manufacturing defects). Product exchange will only be facilitated if all the following conditions are met.

Should you receive a defective or damaged product or product with defects and manufacturing errors such as The fabric straps are frayed, the stones are cracked. please refer to our return policy for instructions on how to proceed.
The request for return must be initiated within 14 days from the date of receiving the item.
The product must be unused and in its original condition and box.
All accompanying accessories attached to the products must be returned with the product.

Guidelines for Providing Return Evidence

Providing thorough evidence to clarify shipping or product errors is crucial for our return and replacement processes. Please ensure that all required images are submitted, as failing to do so may delay or prevent the processing of return or replacement items.

For Incorrect Products Shipped

To substantiate your claim, please provide the following images:

Photos of the product upon initial receipt
A picture of the shipping label

For Broken or Damaged Items

To validate your claim, please include the following images:

A photo of the broken or damaged item
A picture of the shipping label

For Manufacturing Errors

To validate your claim, please include the following images:

A photo of the errors on the received item(s)
A picture of the shipping label

Return Process

Return Method: Courier services

Return Shipping Fee And Restocking Fee:

All return and refund requests must receive approval from Maholo before proceeding. If the return or exchange is a result of our error, we will cover the return shipping costs; otherwise, it will be the responsibility of the customer.

We offer return labels, which customers are responsible for downloading and printing.
Restocking Fee: None.

Step-By-Step:

Send an email to [email protected] with your order number and reason for return.
We will dispatch return labels via email, and customers can then package the returned product.
For orders within the US: Please send returns to the address 921 N Riverfront Blvd, Dallas, TX 75207, United States
For orders within Vietnam: Please send returns to the address 30 Han Thuyen, Dong Phu, Dong Hoi, Quang Binh 47000, Vietnam
Notification upon Receiving the Return Package: Upon receiving your return package, we will send a confirmation email to the email associated with your purchase. The returned package will undergo inspection and assessment by the relevant department.

Exchange Policy

If you receive the right item(s) and model(s) but there is an issue with the color, design, etc., we’re pleased to help with a exchange.

Instructions:

Kindly reach out to us for support to verify availability and obtain authorization before returning the items.
The shipping fee for exchanges is the responsibility of the customer and will be determined by the shipping location.

For further inquiries regarding our return policy, please don’t hesitate to contact us.